Bill Payment FAQs
Bill Pay FAQ
How much does 1st Pay bill payment cost?
There is a $5.95 per month fee for members with Just Checking. This fee will be waived with qualifying direct deposit and acceptance of 1st Look online statements. The service is free for all other account types.
Is there still a charge if I don't use every month?
Yes, but you can make the most of your account by setting recurring payments.
Can I use bill payment with any type of account?
Just like paper checks, bill payment can only be used with a checking account.
Is there a limit to the number of bill payment accounts I can set up?
You can only have one bill payment account per checking account. Members with multiple checking accounts will need to set up bill payment for each checking account separately.
When is bill payment available?
You may schedule payments 24 hours a day, seven days a week.
How are bill payment transactions reflected on my checking account?
All bill payment transactions are reflected as an ACH debit on the account statement.
How do I add new payees?
You add payees by using the Add Payee page.
How quickly is bill payment updated when a new payee is added or when a payment account number is changed?
When you update payee information, the new information is available immediately.
What do payees actually receive?
Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.
Who can be paid using the bill payment user interface?
Anyone in the fifty United States and territories who can accept a check, with the exception of tax payments (such as federal, state and local), court-directed payments (such as alimony and child support) and any other government related payments.
Can I pay bills to payees outside the U.S.?
No. Payments may only be made to payees within the fifty United States and territories.
Can I use bill payment from outside the U.S.?
Bill payment provides you with peace-of-mind when you are traveling for an extended period of time. If you have Internet access with a secure browser, you may pay your bills while out of the country.
What is the lead-time for processing payments?
The payee will be in receipt of payment within three (3) banking business days for an electronic payee and five (5) banking business days if the payee is paid by check.
Can I set recurring payments and what frequency is allowed?
Yes, you can set recurring payments by clicking the Schedule Payments link and following the prompts. The frequency of recurring payments can be weekly, bi-weekly, monthly, semi-monthly, quarterly, semi-annually and annually.
Who handles customer support for bill payment?
Support is divided into two parts, so please determine the nature of your inquiry and direct questions to the appropriate party. For questions and issues regarding bill payment processing, which includes researching payments, stopping a payment, payment posting, etc., call our processor customer support line at (800) 823-7555. General questions regarding use of the bill payment user interface are handled directly by Alliance Credit Union e-Service Administrator, at (352) 372-8225 x404.
NOTE: This is just an overview to get you started. A more extensive and detailed FAQ sheet can be accessed through the bill payment website. Get started today!